Putting Our Service Users First in Everything We Do
At Positive Steps Specialist Care Services, we are guided by a strong and clear ethos — to put our service users first in everything we do. This principle shapes every decision, every action, and every outcome across our care services.
We will commit to:
Work as 'one team' closely involving our families and partners.
We believe that the best outcomes are achieved through collaboration. By working in partnership with families and other professionals, we create a unified approach to care that ensures continuity, support, and shared success.
Give our children and adult service users every opportunity possible to develop, thrive and aspire as individuals in each area of their lives.
Our service users are at the heart of all we do. We are committed to empowering each individual to grow with confidence, reach their full potential, and enjoy meaningful, fulfilling lives.
Be great parental role models to our children and adult service users and make keeping them safe our priority.
Safety is paramount. We lead by example, creating environments rooted in trust, protection, and positive influence. Our staff strive to be the kind of role models our service users can depend on — with care, empathy, and guidance always at the forefront.
Provide a well-managed aspirational service that delivers great public value to our stakeholders.
We hold ourselves to the highest standards of professionalism, accountability, and ambition. Through innovation, integrity, and focused leadership, we deliver care services that are not only effective but make a measurable difference to the wider community.
